Contact us
Phone: +61 0401 741 907
Email: hello@oterraoutdoors.com
Don't hesitate to get in touch with us – we value your input and are committed to your satisfaction. We look forward to hearing from you soon.
Have some enquires?
Before email us, please read below:
- Orders take 8-14 business days to be delivered. Please refer to our shipping policy on our Shipping page;
- If your order status is IN TRANSIT it means that your order is on its way, even if status keep the same for a couple of days, please be patient;
- Orders CANNOT be canceled while is on its way. If you changed your mind, please wait to receive your order and then return to us;
- If you're looking for an update on your order, you can enter your tracking ID or Order Number on the Order Tracking page;
- If you haven't received any confirmation or tracking number please check your email spam folder. These are automatically generated, everybody gets one.
- For cancellations or changes, you may email us within 12 HOURS (only) after you place your order. Please use subject "CANCEL ORDER + #your order number". For any change in your order please use subject "CHANGE ORDER + #your order number" and rest assured that you will be accommodated.
We usually respond to your requests via email within 3 business days. Opening hours: Monday to Friday: from 10am to 5pm. hello@oterraoutdoors.com