Contact us

 

Have any questions or need to get more information about our products? Either way, you’re in the right spot. Feel free to reach out to us via phone or email:

Phone: +61 0426 724 941

Email: hello@oterraoutdoors.com

Don't hesitate to get in touch with us – we value your input and are committed to your satisfaction. We look forward to hearing from you soon.

 Have some enquires?

Before email us, please read below:
  • Orders take 8-14 business days to be delivered. Please refer to our shipping policy on our Shipping page;
  • If your order status is IN TRANSIT it means that your order is on its way, even if status keep the same for a couple of days, please be patient;  
  • Orders CANNOT be canceled while is on its way. If you changed your mind, please wait to receive your order and then return to us;
  • If you're looking for an update on your order, you can enter your tracking ID or Order Number on the Order Tracking page;
  • If you haven't received any confirmation or tracking number please check your email spam folder. These are automatically generated, everybody gets one.
  • For cancellations or changes, you may email us within 12 HOURS (only) after you place your order. Please use subject "CANCEL ORDER + #your order number". For any change in your order please use subject "CHANGE ORDER + #your order number" and rest assured that you will be accommodated.

We usually respond to your requests via email within 3 business days. Opening hours: Monday to Friday: from 10am to 5pm. hello@oterraoutdoors.com